How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Morgantown Roof Replacement to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to make a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when calling or emailing Morgantown Roof Replacement
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Concern Is About a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps us keep our network honest, and a provider that repeatedly falls short of our expectations may be removed from it. Please know that Morgantown Roof Replacement cannot settle contract disputes, issue refunds for a provider's work or make decisions on a provider's behalf.

Sending Your Complaint

Email general@roofreplacementmorgantown.com and include:

• Your name and the way to reach you that works for you
• The date you contacted us or the provider
• The phone number you called, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with licensed providers, your state's contractor licensing board may be able to help too.

Contact

Email: general@roofreplacementmorgantown.com